Archive for the ‘Customer Service Resumes’ Category
A junior receptionist welcomes the incoming visitors and clients who are there for business or just to get some information about the company. This is the first person that the visitors interact with and the receptionist assists them with their queries and problems. The key job of a junior receptionist is to welcome the people, escort them to the appropriate employee or seating them if he is busy, providing all the information about company’s products, services, background and policies. This is also a vital role of a junior receptionist that he or she answer the phone calls, filter them and transfer them to the righteous employee or in case of a general query, answers by himself or herself.
The duties of a junior receptionist vary in different companies but usually their responsibilities are:
- Sitting at a front desk to welcome incoming guests, clients and visitors.
- Escorting them to the person they want to see in the office or if that particular employee is busy at the moment, seating them in the waiting room and offering them tea or cold drink or something else.
- Answering the queries and questions of the general visitors and providing them all the information about the company.
- Answering phone calls and transferring them to the right employee or providing customer care services by himself.
- Receiving the mail and parcels on the behalf of other employees and later passing those deliveries to them.
- Maintaining a record of visiting guests and clients by taking their sign on a register.
- Preparing documents and receipts whenever it’s needed.
The salary of a junior receptionist varies in different companies and mainly depends upon a few factors such as the size, type and location of the company and the duties he or she is assigned by the company. Also companies with fewer employees pay fewer salaries and companies with huge number of workers pay higher salaries to their receptionists. Usually a junior receptionist earns up to $45000 per year and when it comes to hourly rate, they earn up to $12 per hour. This is not a perfect job as we speak about the money but the flexible hours and easy responsibilities are the factors that force people to apply for this job.
Key elements to include in a Junior Receptionist Resume:
- Divide the resume into several different parts and start with the personal information section. In this section you put your name and basic personal info like DOB and religion along with your contact addresses i.e. telephone numbers and mailing addresses.
- If you have decide to put a career summary or previous employment overview it’s a good choice but there is also nothing wrong about writing an objective too. Either way you should always use your own words and avoid copy pasting this part.
- After that you discuss your previous employment history. Start with the most recent job and go further in past. Put job title, company name and duration of employment there for each work.
- If you have achieved some milestones in your career like an award or something, mention that here.
- Here in the education section, write about your studies and short courses you attended. Start with the most recent course or a professional degree and go up to graduation level. Put institution name, course name and passing year for each degree.
- Special skills you have such as speaking more than one language, fast typing speed or good communication skills are important to discuss here. This will force the recruiter to call you for an interview just because of curiosity.
Elements not to include in a Junior Receptionist Resume:
- Don’t put nonprofessional stuff in your resume. Information like your hobbies, number of kids or favorite time pass will make you look fool.
- Don’t make your resume too long and using two to three pages is more than enough. Although it’s recommended that you stick with one page but there is absolutely nothing wrong with using an extra page as long as it’s necessary.
- Stick to a simple and template for the resume. Using more than one color or multi fonts will make it look unprofessional.
- Don’t discuss your expected salary on resume. Once you are called for an interview you will be asked about your expectations about salary.
Sample Junior Receptionist Resume:
Here is preview of this Free Sample Junior Receptionist Resume created using MS Word,
Here is download link for this Junior Receptionist Resume,
A front desk coordinator is an employee of an office or business who sits on the reception counter and has the first contact with incoming clients and visitors. He or she meets them, assist them to find the person or office they are looking for, answering their queries and providing them written and oral information about the company’s products, services and policies. The key job of a coordinator is to make sure that all the interactions between management, employees, customers, visitors and outside services run as smoothly as possible. Generally we refer to this post as the customer care services provider as this job requires you to interact with people for the most of the day. This is the same person who answers the telephone calls coming from outside clients and customers assist them with what they want to know, resolve their problem if possible otherwise refer them to the services department and making appointments for the general visits of the clients.
When a company hires a front desk coordinator, he or most of the times she is required to perform a number of duties such as:
- Welcome incoming visitors and clients, referring them to the office or employee they are looking for or ask them to take a seat if that worker is busy at the moment.
- Answering phone calls, transferring them to the righteous employee and if that worker is busy, taking the message and delivering it later to that employee.
- Providing company information i.e. history, achievements, products and services they are offering to the clients who are asking in person or over the phone.
- When a specific employee is not available, receiving a delivery on his behalf and later passing it to him.
- Prepare and maintain a visitor sign in sheet to keep a record about who came in the office today.
- Maintain a regular list about the upcoming events in the office i.e. meetings, conferences and presentations and to deliver this information to other employees of the office.
In my personal opinion, I don’t consider it a real job as the duties are pretty much flexible and almost anyone can do this job and because it doesn’t pay you very good. The lower salary ratio is the main thing that only teenagers and old people like to do this job as they can’t do anything else. The students join this career to support their study or pocket money and due to the facility of hourly work, they have much time to study as regular student. Females who have a family to support and can’t do a full time job or up until now they didn’t do any other job and doesn’t know anything else, they work as front desk officers. Although their salary figure varies from company to company but generally a front desk coordinator earns up to $25000 per year and if he or she is working on hourly wages, it’s about $6 per hour. This doesn’t seems that good but as it’s mentioned above that this is just a part time or temporary job and you can’t adopt this career for long term if you have to support a whole family.
Key elements to include in a front desk coordinator resume:
- Make separate sections for each kind of information and keep them separate from each other.
- Start with information section in which you put your name and contact details like residential address and phone number. Always put this on top and don’t use in between the paragraphs.
- You have two choices like either you want to write an objective or want to go with career summary. In case of choosing second one, give a brief but short detail about your work history and a little about each and every job. If you want to write an objective, use your own words and write what you want to do on the job.
- In the experience section, provide details of every related employment and start with the most recent job. Write job title, company name and employment duration is this section for each job.
- In the educational section, you write about your studies and extra short courses you attend during college life. Start with the professional degree and discuss every important course. Give institution mane, course name and passing year for each degree.
- If you have achieved some awards or something like that, mention that here.
- If you have special skills like multi-language, fast typing speed or excellent bonding power with the customer, mention that too.
Elements not to include in a front desk resume:
- Don’t use a picture in this particular type of resume. This is not an act relating job and putting a picture is such a childish thing.
- Avoid being too personal while writing your personal information. No one will have that much time to read all that so don’t make you resume too long with useless stuff.
- Don’t use a resume which contains more than one page. If the information is too much, save some for later to discuss at the interview.
- Don’t consider it complete until you have proofread it. Do it twice or ask someone else to do it for you.
- Don’t use any fake information or skills because eventually you will be caught and that won’t be a good moment for you.
- If you had some problem at some job, don’t include that employer in your reference list.
Sample Front Desk Coordinator Resume:
Here is preview of this Free Front Desk Coordinator Resume created using MS Word,
Here is download link for this Front Desk Coordinator Resume,
Customer service manager works to satisfy needs of customers on various levels from head office to the front end of business. It is important job therefore highly reliable and qualified people are required by potential employers. Customer service manager is responsible for wide array of duties and responsibilities. If you have required qualification and experience then you have to design a perfect resume for this job. A customer service manager resume will help you to get important place in the eyes of potential employer. Customer service manager resume should be well drafted with all important skills, achievements and qualifications. Potential employers want to see the experience, qualifications and creativity levels of the candidate to meet the expectations of the customers. You can consult job description of customer service manager while designing a perfect resume.
Job description of Customer Service Manager
Job description usually contains duties and responsibilities for customer service manager according to the requirements of potential employer. These can be varied according to organization but some common job duties are responsibilities are as under:
- Customer service manager is responsible to provide help and useful advice to customers about the products and services of organization.
- He/she should have good communication skills to talk to customers on phone, email, and letter and in face to face meeting in courteous manner.
- He/she has to investigate and solve the problems of customers, handle complaints of customers and major incidents regarding security and health issues.
- He/she has to issue compensations or refunds to satisfy them. Keep accurate records of customer correspondence and discussions.
- Conduct an analysis of statistics or other data to determine the customer service level organization is providing.
- You have to produce written information for the help of customers therefore this often involves computer packages and software.
- Customer service manager has to write reports for the benefits of your organization. Visit customers to provide heart-to-heart services.
Tips to Write Customer Service Manager Resume
Customer service manager resume is necessary to design with complete information so I am going to share some tips to write customer service manager resume:
- Write contact details on the top of the resume including name, contact numbers, permanent address, email address etc. Draw a line after personal information to keep it separate from the rest of the resume.
- Write an objective statement to highlight your attributes and achievements. This section can be designed after viewing job description. You can write key attributes, skills and professional experience in this section.
- It is necessary to craft a skills summary section to condense your work experience and skills. You can include four to five points in this section that should be relevant to the position. This will help potential employer to determine you.
- Customer service manager jobs require extensive experience so you have to be careful while designing experience summary section. You can write as, “Wide-ranging experience in directing and monitoring the sales team” or “six year experience in the role of customer service manager”. || Read more
A Call Center Director is a person who is responsible for managing the every day operations of a customer service or sales-oriented call center such as recruitment and scheduling, execution of all workforce management software, and the meeting of sales objectives or quotas. He or she is usually engaged in a fast-paced, loud and probably stressful professional setting, where organizational and multi-tasking skills are of great importance.
To become a call center director, it is important to get at least one-year of management experience in a call center or customer service work environment. Apart from this, a specialized online training in call center management can also be helpful in setting a job candidate apart from the competition.
Job description for Call Center Director
Job description for a Call Center Director may include, but are not limited to, the following:
Manages the daily running of the call center; Demonstrates sound management of fiscal policies to achieve profitable goals in a profit centered environment; Implements operating systems, procedures and policies inside the site that includes its implementation, development, and improvement in order to achieve overall goals of the business; Monitored random calls to improve quality, minimize errors and track operative performance. Liaises with supervisors, team leaders, operatives and third parties to gather information and resolve issues; Provides leadership and management to the associates. Maintained up-to-date knowledge of industry developments and involvement in networks; Seeks to achieve all-round satisfaction of associates; Improves performance by raising efficiency and sources new equipment to enable this, e.g. new dialing products; Ensures training and up gradation of the supervisors and trainers. Coaches, motivates and retains staff and coordinates bonus, reward and incentive schemes.
Tips for Writing Call Center Director Resume:
Some of the most important tips for writing Call Center Director resume are as follows:
- Divide the resume into separate sections and subsections along with short paragraphs and bulleted points in order to make it easily readable.
- Give all necessary details, such as full name, contact information, telephone numbers, permanent address, email address, and executive summary.
- Write your major professional achievements as a call center director next to the Executive Summary section as this gives an idea about quantifiable results of your work.
- Since Professional Experience section is very important for the Call Center Director job, therefore, it should be above the Academic Qualifications section.
- Preferably, describe your professional experience and related basic job responsibilities in bullets.
There are many things that need to be included in Call Center Director resume, which are as under:
- List job titles as a header to the resume to clearly state from the beginning who you are and what sort of position you are looking for.
- Include an Executive Summary section in your resume comprising of 5 to 10 statements that highlight your key skills and expertise that can provide benefit to the company.
- It is important to summarize your strengths and key qualifications in the top half of the first page. This can be done with the Professional Achievements section.
- When writing a Professional Experience section, always emphasize your accomplishments.
- Under each employer, give a bulleted list of your major accomplishments. Always show quantifiable results of your work in this section.
- Include your major academic qualifications in your resume that are specifically related to call center.
- Include the professional affiliations, and courses, workshops, training and seminars that you have related to your profession.
There are a few things that need to be avoided in Call Center Director resume. They include:
- Don’t use a Job Objective section in your Call Center Director resume.
- Don’t include too many responsibilities and accomplishments in your resume as they will conceal the main points.
- Don’t add a long list of skills as it will only be viewed with skepticism.
- Don’t include photos in your Call Center Director resume.
- Don’t falsify information.
- Don’t include immaterial personal information, such as your hobbies, health, social security number, age, height, weight, religion, citizenship, race, marital status, or names of wife and children.
- Don’t include research papers, dissertations, or lists of publications.
- Don’t make your resume too lengthy, as anywhere from two to three pages is apposite.
Action words help you in writing a professional looking resume. There are many actions words that can be used in the Professional Achievements and Professional Experience sections of the Call Center Director resume. Some of the most important of these action words are as follows:
Analyzed, Assigned, Assisted, Built, Coached, Communicated, Conducted, Coordinated, Developed, Directed, Ensured, Established, Handled, Implemented, Led, Managed, Monitored, Motivated, Operated, Organized, Oversaw, Performed, Proven, Provided, Trained.
Here is preview of this Call Center Director Resume created using MS Word,
Here is download link for this Call Center Director Resume,
Interview is the main part of a recruitment process, which greatly affects the selection or rejection of a job candidate. Therefore, it is important for the candidate to be well prepared for the interview. Following are some important interview tips that should be followed when interviewing for the Call Center Director post.
- Make a list of common interview questions related to call center and answers, or you can answer them by yourself.
- Determine field trends related to call center, which are currently happening in your profession and how to face or solve them.
- Identify attributes, traits or abilities necessary for a call center director, which are related to this job and how to get them.
- During the interview, maintain a professional demeanor and refrain from discussing personal problems.
Always close the interview by expressing thanks and appreciation for their time.
A babysitter is a person who cares for a child on temporary basis on behalf of the child’s parents. The age of babysitters can range from 11 to 19, and even students in their 20s take on babysitting as a part-time job. Although the job of a babysitter depends on the agreed upon terms and conditions, determined by parental permission; however, the duties and responsibilities of a babysitter may include watching a sleeping child, playing games, preparing meals, teaching the child to read, or even driving.
In many countries, different organizations, such as hospitals and schools, offer courses for babysitters, primarily focusing on child safety and first aid suitable for infants and children.
Job Description for Babysitter:
Job description for a Babysitter may include, but are not limited to, the following:
Watches the children, keeps them entertained, safe, and out of trouble. Makes children comfortable by behaving gently and kindly; keeps emergency numbers and parent’s numbers; well-informed about medical help and neighbors’ assistance, and fire safety procedures. Helps children for eating, bathing; Tries to know their attitudes and play with them. If the child is having some medical problem like allergies, cough and cold and many more then make sure that the child is safe. Informs the parents of any injuries that happen while he/she is babysitting the children; feeds the children and gets them in to bed.
Tips for Writing Babysitter Resume:
Some of the most important tips for writing a Babysitter resume are as follows:
- Divide the Babysitter Resume into separate sections and subsections along with short paragraphs and bulleted points to make it easily legible.
- Provide all essential details including full name, contact information, telephone numbers, permanent address, email address, and objective.
- Write your major professional achievements as a babysitter next to the objective section to give an idea about quantifiable results of your work.
- Since Professional Experience section is very important for the Babysitter job, so it should be written above the Education section.
- If possible, describe your professional experience and related basic job responsibilities in bullets.
- Include all major skills that are relevant to the babysitting profession in Skills section to highlight your capabilities.
There are a number of things that should be included in a Babysitter resume, which are as follows:
- Write a job objective in your resume that strikes a chord with the employer.
- It is significant to summarize your strengths and key qualifications in the top half of the first page, which can be done with the Professional Accomplishments section.
- When writing a Professional Experience section, always highlight your achievements.
- Under each employer, include a bulleted list of your major achievements, and show quantifiable results of your work in this section.
- Include your most important academic qualifications in your resume that are particularly related to babysitting.
- Include a list of your major babysitting related skills in your resume that can provide benefit to the employer.
- Include the affiliations, and professional training, workshops, and seminars that you have attended related to your profession, if any.
Things that need to be avoided in writing a Babysitter resume are as under:
- Don’t write too many responsibilities and accomplishments in your resume as they will conceal the important points.
- Don’t give a long list of skills as it will only be viewed with skepticism.
- Don’t falsify information in any condition.
- Don’t include extraneous personal information, such as your hobbies, health, social security number, age, height, weight, religion, citizenship, race, marital status, or names of wife and kids.
- Don’t include research papers, dissertations, or lists of publications.
- Don’t include photos in your resume.
- Don’t make your resume too long, as anywhere from one to three pages is appropriate.
Actions words are of great help in order to make a professional looking resume. These words can be used in the Professional Achievements and Professional Experience sections of the Babysitter Resume. Some of the most important action words are as under:
Assisted, Authorized, Cared, Cooked, Coordinated, Created, Bathed, Dressed, Engaged, Enjoyed, Ensured, Entertained, Experienced, Fed, Followed, Found, Helped, Ironed, Kept, Made, Maintained, Played, Prepared, Provided, Recorded, Reinforced, Remained, Scheduled, Served, Shopped, Tidied, Took, Transported, Undertook, Washed.
Here is preview of this Babysitter Resume created using MS Word,
Here is download link for this Babysitter Resume,
Interview is the most significant part of a recruitment process, which extensively affects the selection or rejection of a job candidate. Therefore, it is essential for the candidate to be well prepared for the interview.
Some of the most noteworthy interview tips that need to be followed when preparing for an interview for the Babysitter job are as under:
- Create a list of most common interview questions related to babysitting and answers, or you can answer them by yourself.
- Determine latest trends related to babysitting, which are presently happening in your profession and how to face or solve them.
- Recognize attributes, features or abilities essential for a babysitter, which are related to this job and how to get them.
- Show your keen interest in the vacant job, however do not overdo it.
- During an interview, always maintain a professional demeanor and desist from discussing personal issues.
- At the end of the interview, express gratitude and appreciation to the interviewers for their time.
Customer service is very crucial for the success of any company that takes care of customers. He serves as the bridge between customers and the company. The job of a Customer Service Representative (CSR) is to interact with customers in order to provide them information in response to their queries about products and services. He also attends to customer feedback, and handles and resolves their complaints. Even though customer service jobs differ according to sector, the level of the position and the basic job requirements remain same.
Duties and Responsibilities:
An Entry Level Customer Service Representative has the following duties and responsibilities:
- Dealing directly with customers by telephone, electronically, or face to face.
- Responding to customer inquiries on time.
- Handling and resolving customer complaints.
- Obtaining and evaluating all related information in order to handle inquiries and complaints.
- Performing customer verifications, and processing forms, orders, applications, and requests.
- Directing requests and unsolved issues to the designated resource.
- Managing customers’ accounts, and recording and keeping all records of customer interactions and transactions.
- Recording details of inquiries, comments, and complaints. Also, recording details of actions taken.
- Managing administration, and communicating and coordinating with internal departments.
- Following up on customer interactions.
An Entry Level Customer Service Representative should be a high school graduate to apply for the position. Apart from this, basic computer skills are also requisite. Mostly, companies train customer service representative for several weeks the ways to deal with customer queries and the use of computer and phone systems. High school students who want to become a customer service representative will take advantage from taking up computer, English, or business courses.
Knowledge and Skills:
A good Entry Level Customer Service Representative should be intelligent, pleasant, and have a neat physical appearance. This is more important for this job instead of having a formal education. He should be patient and enjoy working and interacting with people. Moreover, he should have basic computer knowledge and should have complete command over the written and spoken English language.
Specific Instructions for writing Entry Level Consumer Service Representative resume:
Remember the following general instructions while preparing a resume:
- Always use bullets in the body of your resume with short sentences instead of using lengthy paragraphs.
- Mention your abilities and strengths, and describe what is most essential to the potential employer.
- Underline the requirements of a consumer service representative and how you best fit them.
- Highlight what you can offer to an employer rather than what the employer can offer to you.
- Clearly write your contact number in your resume.
- Mention the following skills in your resume:
- Customer Relations
- Managing E-mail
- Incident Analysis
- Records Management
- Client Scheduling
- Cross-Cultural Communication Skills
- Client Needs Assessment
- Regular Reporting & Communications
- Critical Problem Analysis & Resolution
- Well-Developed Listening Skills
- First Class Service Delivery
- Interpersonal & Communication Skills
- Everyday Business Etiquette
- Managing Diversity
- Written & Oral Communication Skills
Here is preview of this Entry Level Customer Service Resume,
Here is download link for this Entry Level Customer Service Resume,